U.S. Bank Achieves Top Rank in California for Retail Banking Customer Satisfaction, According to J.D. Power

U.S. Bank has once again achieved the highest score in California in J.D. Power’s annual study measuring clients’ satisfaction with their primary bank, marking its fourth consecutive year at the top.

The study, now in its 19th year, evaluates satisfaction across seven key dimensions: trust, customer service, account offerings, convenience of banking methods, cost savings, digital channels, and problem resolution. It collects feedback from retail banking customers of major U.S. banks regarding their overall banking experiences.

“We’ve continuously strived to build and maintain trust with our clients across the state,” said Carl Jordan, Executive Vice President overseeing branch and small business banking in California. “This recognition is especially meaningful as we integrated former Union Bank clients into U.S. Bank this year. We’ve merged to provide them with personalized attention to their financial needs, coupled with leading-edge technology like our mobile banking app.”

Following the acquisition of MUFG Union Bank last year, U.S. Bank expanded its consumer and small business client base significantly on the West Coast, alongside substantial deposits and loans. Through a steadfast commitment to client-centric service, U.S. Bank has elevated its deposit standing in California from 10th place to 4th.

“Our clients are at the heart of everything we do,” emphasized Tim Welsh, Vice Chair of Consumer and Business Banking at U.S. Bank. “Our mission is deeply embedded in enhancing the potential of our communities by offering digital tools that simplify their lives. We ensure our employees understand their crucial role in our communities’ success stories.”

“We deeply value the trust our clients place in us,” added Sekou Kaalund, Head of Small Business and Branch Banking at U.S. Bank. “Earning this recognition for the fourth consecutive year underscores the dedication and expertise of our bankers. It reflects the strong relationships we cherish with our clients.”

About J.D. Power:

J.D. Power is a global leader in consumer insights, advisory services, and data analytics. With over 55 years of experience, J.D. Power utilizes big data, artificial intelligence (AI), and algorithmic modeling to provide detailed industry intelligence on consumer interactions with brands and products. Leading businesses worldwide rely on J.D. Power for strategic guidance in customer-centric strategies.

J.D. Power operates offices across North America, Europe, and Asia Pacific. For more information on their business offerings, visit JDPower.com/business. Their auto-shopping tool can be accessed at JDPower.com.

About U.S. Bank:

U.S. Bancorp, parent company of U.S. Bank National Association, employs over 70,000 professionals and manages assets exceeding $684 billion as of March 31, 2024. Headquartered in Minneapolis, U.S. Bancorp serves millions of customers globally through diverse business segments including consumer banking, business banking, commercial banking, institutional banking, payments, and wealth management. Renowned for digital innovation, community partnerships, and exceptional customer service, U.S. Bancorp has earned accolades such as one of the 2024 World’s Most Ethical Companies and recognition by Fortune as a top superregional bank. Learn more at usbank.com/about.

  • Awards for the U.S. Bank Mobile App:

Ranked No. 1 in Insider Intelligence’s 2022 Mobile Banking Scorecard Ranked No. 1 in the Keynova Group Mobile Banking Scorecard

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