NAB first bank in Australia rolling out conversational AI data tool to speed up customer insights
National Australia Bank (NAB) has begun rolling out a conversational analytics tool that makes querying complex datasets as easy as asking a plain English question and receiving answers in seconds.Early use shows 2 – 4 days of development time saved per use case, with further gains expected as adoption grows, making it easier for teams to access trusted data and support better decisions.NAB is the first bank in Australia using this capability in its analytics community, with broader business access now being piloted, supported by training and clear governance guardrails.
The rollout builds on NAB’s broader data strategy, moving beyond static reports to shared data sets that teams across the bank can rely on. This means teams supporting customers, managing risk and preventing fraud can access consistent, up-to-date insights faster. NAB’s Head of AI Science Nitin Sachdeva , NAB Executive, Data & Analytics John Whiston, and Databricks’ Junchi Liu explaining how NAB is using data for better banking at Databricks’ Data & AI summit in San Francisco.
Paring AI and advanced analytics, NAB can bring together information like service interactions, transactions and customer details to better understand what customers need in key moments. These help power NAB’s Customer Brain, enabling more timely and relevant updates that keep customers informed and in control.
NAB Executive for Data and Analytics Jessica Cuthbertson said transaction disputes are a good example of how bringing together more data sources helps NAB improve customers’ experience at an important time.
