Bridgeforce, a leading financial services consultancy known for its expertise in regulatory compliance, operational optimization, and technology transformations, has partnered with Provana, a top provider of knowledge process management solutions. Together, they aim to deliver cutting-edge compliance and operational performance solutions, offering clients in the financial services industry enhanced clarity, control, and confidence.
This collaboration combines Bridgeforce’s deep industry knowledge with Provana’s operational excellence to offer clients improved risk management, strategic alignment, and seamless technology integration. The partnership is expected to drive increased efficiency, ensure compliance, and produce measurable performance improvements.
“Partnering with Provana allows us to bring together some of the industry’s brightest minds and utilize top-tier tools to ensure our clients achieve greater compliance and operational efficiency,” said John Sanders, co-founder and CEO of Bridgeforce. “Together, we reaffirm our dedication to excellence and innovation in the financial services space.”
Sandeep Bhargava, co-founder and CEO of Provana, added, “We are relentlessly focused on operational excellence and delivering high-performing, ROI-driven outcomes for our clients. Our alliance with Bridgeforce brings together cutting-edge technology and human expertise, offering unmatched value.”
The first joint initiative, the Contact Center Assessment, integrates Provana’s IPACS™ Speech Analytics, Bridgeforce’s proprietary collections call model, and their long-term guidance on continuous improvement. Key features of this service include:
- Automatic assessment of 100% of collections calls for compliance
- Immediate identification of key calls for targeted coaching
- Custom dashboards to evaluate agent and overall performance
- Continuous improvement support from Bridgeforce
- Adaptation to regulatory changes to maintain customer-centric solutions
- Ensured empathetic treatment of clients’ customers and tailored solutions for individual needs
