Verint® (NASDAQ: VRNT), known as The CX Automation Company™, has announced a significant enhancement in customer experience for a leading bank, achieved through the deployment of Verint’s AI-powered Verint Quality Bot and Verint Coaching Bot. The bank’s contact center Net Promoter Score® (NPS) has soared twelvefold, rising from three points prior to the implementation to 39 points following the deployment.
The Verint Quality Bot was introduced to streamline the quality management process, ensuring a precise and consistent evaluation of contact center performance and agent capabilities. Complementing this, the Verint Coaching Bot was employed to provide on-the-spot support to agents, offering tailored guidance based on insights from the Quality Bot. This targeted assistance proved especially valuable for agents dealing with complex mortgage inquiries.
David Singer, Verint’s Global Vice President of Go-to-Market, remarked, “Our Verint Quality and Coaching Bots are designed to place customers at the heart of every interaction. By leveraging the Verint Open Platform and our advanced AI-powered bots, contact centers are enhancing customer satisfaction and loyalty through innovative CX automation.”
For more information, visit the Verint Open Platform.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation, serving many of the world’s most prominent brands, including over 80 Fortune 100 companies. Through the Verint Open Platform and a suite of AI-powered solutions, Verint helps organizations achieve significant business outcomes.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. For additional details, visit Verint.com.
This press release includes “forward-looking statements” regarding expectations, predictions, and strategic plans related to Verint Systems Inc. These statements are not guarantees of future performance and are subject to various risks and uncertainties. For a detailed discussion of these risks, refer to our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other SEC filings. Verint assumes no obligation to update or revise forward-looking statements except as required by law.
Trademarks: VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. Other trademarks may belong to different entities.
