TD Bank Named Top Retail Bank in Florida by J.D. Power
TD Bank has been recognized as the top retail bank in Florida for customer satisfaction, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction StudySM. This prestigious ranking reflects TD Bank’s ongoing commitment to delivering high-quality financial services and exceptional customer experiences. With a total score of 688 out of 1,000—28 points higher than the regional average—TD Bank climbed two spots compared to the previous year, further solidifying its reputation as a leading financial institution in the state.
Customer Satisfaction and Performance Metrics
The J.D. Power study is an annual assessment that evaluates consumer satisfaction across various dimensions, including account offerings, trust, digital services, convenience, problem resolution, and financial guidance. TD Bank particularly excelled in the areas of trust and resolving customer concerns, key indicators of a bank’s ability to build strong relationships with its clientele.
The recognition comes as a testament to TD Bank’s strategic initiatives and commitment to enhancing its banking services. With a customer-first approach, TD Bank has continuously improved its offerings to meet evolving consumer expectations. The study surveyed 109,724 retail banking customers across national and regional banks in the United States, gathering insights on their banking experiences from January 2024 through January 2025.
Commitment to Customer-Centric Banking
TD Bank’s success in the J.D. Power ranking is not coincidental but the result of a deliberate and strategic effort to enhance the customer experience. Nick Miceli, Regional President of Florida for TD Bank, emphasized the institution’s dedication to customer satisfaction and community engagement.
With a growing number of customers opting for digital banking, TD Bank has invested in advanced technology to enhance its mobile and online banking platforms. These investments have facilitated seamless transactions, personalized financial insights, and enhanced security features, ensuring customers can manage their finances with ease and confidence.
TD Bank’s Footprint in Florida
TD Bank’s strong presence in Florida has been a key factor in its success. The bank currently operates approximately 165 locations and 1,570 ATMs across the state, providing convenient access to financial services for residents and businesses. Additionally, more than 3,100 TD Bank employees work in Florida, reinforcing the institution’s deep-rooted commitment to serving the local community.
Beyond personal banking, TD Bank has also made significant contributions to the business community. The bank has ranked No. 1 in Small Business Administration (SBA) lending in Florida for the eighth consecutive year, demonstrating its dedication to supporting small businesses and fostering economic growth.
Community Engagement and Social Responsibility
TD Bank’s impact extends beyond financial services, as it actively participates in community development and corporate social responsibility initiatives. The bank has been involved in various programs aimed at financial literacy, affordable housing, and small business support. By Retail Bank engaging with local organizations and initiatives, TD Bank continues to strengthen its relationship with the communities it serves.
One of the standout initiatives includes the TD Ready Commitment, a program designed to promote financial security, equitable healthcare, and environmental sustainability. Through strategic investments and partnerships, TD Bank has contributed to various projects that enhance economic opportunities and community well-being.
With this latest recognition from J.D. Power, TD Bank is poised to build on its success and further enhance its services. The financial institution remains committed to innovation, customer service excellence, and community involvement. Moving forward, TD Bank aims to:
- Continue investing in digital banking technology to provide seamless, secure, and user-friendly experiences.
- Expand financial literacy programs to empower individuals with the knowledge and tools needed for financial success.
- Strengthen small business support by increasing access to financing and business development resources.
- Deepen community engagement through philanthropic initiatives and volunteer programs.
As TD Bank celebrates this achievement, it remains focused on its core mission: to provide legendary banking experiences and foster financial well-being for individuals and businesses across Florida.
Earning the top ranking in Florida for customer satisfaction in the J.D. Power 2025 U.S. Retail Banking Satisfaction StudySM is a significant milestone for TD Bank. The recognition is a testament to the bank’s unwavering commitment to putting customers first, delivering Retail Bank innovative banking solutions, and fostering strong community relationships. With a focus on continuous improvement and customer-centric services, TD Bank is well-positioned to maintain its leadership in the retail banking sector and continue making a positive impact in Florida and beyond.
