Renasant Bank Expands NCR Atleos Partnership for Growth
NCR Atleos Corporation (NYSE: NATL) (“Atleos”), a leading provider of self-service financial access solutions for financial institutions, retailers, and consumers, recently announced an expanded partnership with Renasant Bank. With assets totaling $17.5 billion, Renasant Bank has chosen to deploy Atleos’ Activate Enterprise, a modern software solution that enhances its Interactive Teller Machine (ITM) and Automated Teller Machine (ATM) program. This strategic move aligns with the bank’s broader mission to deliver exceptional customer experiences while ensuring operational efficiency as it continues to grow.
Renasant Bank’s Expanding Presence
Renasant Bank, which operates 185 banking centers across Mississippi, Tennessee, Alabama, Florida, and Georgia, has been on a steady growth trajectory. A recent acquisition of The First Bank is set to add another 110 branches, significantly expanding Renasant’s footprint into Louisiana. To accommodate this growth and better serve its increasing customer base, Renasant has invested in modernizing its ATM and ITM fleet. By integrating Atleos’ Activate Enterprise platform, the bank is enhancing customer interactions through more intuitive and accessible self-service banking options.
Improving Customer Experience Through Advanced Self-Service Banking
By incorporating Activate Enterprise into its operations, Renasant Bank aims to deliver a stronger and more consistent customer experience across all self-service touchpoints. One of the most notable enhancements is the introduction of Near Field Communication (NFC) technology, enabling customers to use contactless card tap functionality for transactions. This feature aligns with evolving consumer preferences for seamless, touch-free banking solutions that prioritize convenience and security.
“By teaming with Atleos, we are able to quickly and reliably provide customers with the latest features and innovations across self-service banking, resulting in exceptional experiences,” said Michelle Rivers, Chief Experience Officer and Executive Vice President at Renasant Bank. “At Renasant, we are focused on making banking more accessible and convenient while continuing to maintain critical personal relationships.”
The bank’s investment in innovative self-service solutions is expected to yield several key benefits, including:
- Enhanced Customer Convenience: NFC functionality and other modern features allow for a faster, more intuitive transaction experience.
- Operational Efficiency: A unified platform simplifies management and monitoring of self-service channels, reducing administrative burden.
- Scalability and Growth: As Renasant expands into new markets, the flexibility of Atleos’ technology ensures a seamless transition.
- Security and Compliance: Modern security measures integrated into Atleos’ solutions help protect customer transactions and comply with industry regulations.
Optimizing ATM and ITM Fleet Management
Renasant Bank’s ITM program, which is expected to grow to over 75 machines this year, is a critical component of its self-service strategy. ITMs provide a hybrid experience, combining the convenience of an ATM with the personal touch of a live teller available via video assistance. This capability is especially valuable for customers who require assistance outside traditional banking hours or in areas with limited branch access.
The partnership with Atleos extends beyond software deployment. Renasant collaborates with Atleos to manage nearly all aspects of its ATM and ITM fleet, including:
- Software Updates and Maintenance: Ensuring that machines remain equipped with the latest features and security patches.
- Field and Managed Services: Providing on-the-ground support for hardware upkeep and performance optimization.
- Cash Management and Cash-in-Transit (CIT) Services: Streamlining cash replenishment and logistics to ensure uninterrupted service.
By outsourcing these critical functions to Atleos, Renasant Bank can focus more on its core business operations while ensuring that its self-service infrastructure remains reliable and efficient.
A Strategic Advantage in a Competitive Banking Landscape
Steven Nogalo, General Manager of North America for Atleos, emphasized the strategic benefits of this collaboration, stating, “Renasant Bank is a banking leader that is dedicated to delivering superior customer experiences and support as efficiently as possible. The expanded collaboration with Atleos will enable the bank to reduce back-office complexities, increase customer loyalty, and carve out a significant competitive advantage as they continue to grow their presence within existing markets and enter into new ones.”
As financial institutions navigate an increasingly digital and competitive landscape, the ability to provide innovative, customer-centric solutions is more crucial than ever. Renasant Bank’s commitment to leveraging cutting-edge self-service technology demonstrates its proactive approach to staying ahead of industry trends and meeting the evolving needs of its customers.
The Future of Self-Service Banking
The rise of self-service banking reflects broader shifts in consumer behavior and technological advancements. Customers today expect faster, more convenient, and secure banking options. Features such as contactless payments, mobile integrations, and enhanced security protocols are no longer optional but essential components of a modern banking experience.
With Atleos’ Activate Enterprise, Renasant Bank is positioning itself at the forefront of this transformation. The continued evolution of ITMs and ATMs, combined with a focus on digital-first solutions, will likely play a pivotal role in shaping the future of banking. By investing in self-service innovations now, Renasant is not only meeting current customer expectations but also preparing for future demands.
