Lincoln Financial Names Jennifer Charters as EVP and Chief Information Officer

Lincoln Financial Group (NYSE: LNC) has announced the appointment of Jennifer (Jen) Charters as Executive Vice President and Chief Information Officer, effective November 18, 2024. Charters, a seasoned financial services technology executive with 30 years of experience, will lead the company’s enterprise-wide technology and digital strategy. She will report directly to Chairman, President, and CEO Ellen Cooper, and will join Lincoln Financial’s Senior Management Committee.

Charters brings a wealth of experience from her previous role as Executive Vice President and Chief Information Officer at Flagstar Bank, where she led the organization’s entire IT function. Before joining Flagstar in 2018, she served as Chief Information Officer of Corporate Technology at Ally Financial. Earlier in her career, Charters spent over a decade at Accenture, where she focused on large-scale systems development, process improvement, and change-enablement solutions for clients in insurance, financial services, and telecommunications.

Charters holds a Bachelor of Science in Computer Science from Michigan State University and an MBA from the University of Michigan. She is actively involved in advancing women in technology, serving as an Advisory Board Member for the Michigan Council of Women in Technology, where she was President in 2021. Her commitment to promoting women in tech aligns closely with Lincoln Financial’s core values.

“We are thrilled to welcome Jen to our team as we continue to optimize our operating model and accelerate our efforts in technology modernization and innovation,” said Ellen Cooper, Chairman, President, and CEO of Lincoln Financial. “Jen’s extensive experience driving business value through technology will be instrumental as we focus on delivering customer-centric solutions that meet the evolving needs of our clients and improve our market capabilities.”

Charters will succeed Ken Solon, the current Executive Vice President and Chief Information Officer, who is set to retire in early 2025 following a smooth transition of responsibilities.

Cooper added, “On behalf of the entire Lincoln team, I want to extend our gratitude to Ken for his outstanding contributions over his 16-year career with us. Ken has been an admired leader, guiding the company through significant shifts in the technology landscape while maintaining a strong focus on both customer and employee experiences.”

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