J.D. Power has introduced the Mobile App Platform Certification—BankingSM to recognize mobile app technology providers that deliver exceptional user experiences. This certification highlights the commitment of top technology providers to meet high consumer expectations in banking mobile apps. To qualify, providers must exceed industry benchmarks across 146 best practices in mobile app development, design, and functionality, as well as achieve high customer satisfaction ratings.
“The mobile app is a critical interface for consumer experiences in banking and financial services,” said Jennifer White, senior director of banking and payments intelligence at J.D. Power. “Our certification process ensures that mobile app platform providers consistently surpass industry standards in usability, design, data and analytics, client relationships, and more, while also ensuring high user satisfaction.”
Alkami Technology is the first to achieve the J.D. Power Mobile App Platform Certification—Banking.
“J.D. Power is renowned for setting the standard in customer satisfaction,” said Alex Shootman, CEO at Alkami. “Being the first digital banking vendor certified by J.D. Power for an outstanding mobile experience underscores our commitment to our customers.”
To qualify, providers’ apps must rank among the top performers in the J.D. Power North America Mobile App Satisfaction Index.SM and pass a rigorous evaluation of 146 best practices by J.D. Power. Certified brands can market their achievement for 12 months, including using a J.D. Power Mobile App Platform Certification—Banking trophy, online marketing materials, and in-store displays. They will also be listed on jdpower.com for consumer reference.
