D.A. Davidson & Co. announced today its role as exclusive financial advisor to SmartAction LLC, a leading provider of conversational AI solutions aimed at enhancing customer experience, in its acquisition by Capacity, an AI-powered customer support automation platform. SmartAction, backed by TVC Capital and Staley Capital, developed its advanced NOVA platform to revolutionize AI-driven customer interactions across various channels.
Greg Thomas, Managing Director and Co-Head of Technology Investment Banking at D.A. Davidson, emphasized the growing significance of CX technology in fostering meaningful customer interactions. “The combination of SmartAction and Capacity will drive AI innovation across critical touchpoints in the customer journey.”
Capacity CEO David Karandish highlighted the strategic benefits of integrating SmartAction’s NOVA platform, enabling seamless AI-powered voice agents within customer experience workflows.
Kyle Johnson, CEO of SmartAction, credited D.A. Davidson for identifying Capacity as a strategic buyer capable of unlocking SmartAction’s growth potential. The transaction underscores D.A. Davidson’s success in the Technology Investment Banking sector, having completed over 130 transactions exceeding $30 billion in value since 2020.
Founded in 1935 and headquartered in Great Falls, Montana, D.A. Davidson Companies is an employee-owned financial services firm with a national presence, providing comprehensive financial services including wealth management, investment banking, and asset management through subsidiaries such as D.A. Davidson & Co., Davidson Investment Advisors, and D.A. Davidson Trust Company.
