To bolster Hong Kong’s ambitious tourism and commerce initiatives, Alipay+ has expanded its services to allow users of 14 prominent overseas mobile wallets and bank apps from 9 countries and regions to conduct seamless payments within Hong Kong using their native apps. This marks the introduction of the largest array of international payment platforms into the city’s offline commercial network through cross-border collaboration at a single instance.
Alipay+ and its key wallet partners have established a collaborative framework for customer support in Hong Kong. This initiative aims to assist partners in enhancing cross-border payment experiences, optimizing operational processes, and delivering superior services to both global digital wallet users and merchants through concerted operational efforts and innovative product offerings.
Alipay+ Expands Payment Options in Hong Kong for Users of 14 Overseas E-wallets
Alipay+, a suite of cross-border mobile payment and digitalization technology solutions operated by Ant International, now allows users of 14 popular overseas e-wallets from 9 countries and regions to make payments in Hong Kong using their home apps. This advancement is aligned with Hong Kong’s new mega tourism and commerce drive and serves a population of over 1.2 billion, facilitating safe and seamless payment experiences in “Asia’s World City” amidst the rising number of inbound tourists.
Powered by Alipay+, users of these popular e-wallets will enjoy a smooth payment experience with transparent and competitive exchange rates in Hong Kong whenever they encounter the Alipay+ / AlipayHK logo at local merchants. Additionally, local merchants, particularly small and medium-sized businesses (SMEs), can effortlessly accept payments from 14 global e-wallet operators through their existing AlipayHK payment codes, expanding their businesses without the need for additional investment.
The newly introduced e-wallets and bank apps include MPay (Macao SAR, China), Changi Pay and OCBC Digital (Singapore), GCash and HelloMoney (The Philippines), Hipay (Mongolia), Kakao Pay, Naver Pay, and Toss Pay (South Korea), MyPB by Public Bank Berhad and Touch ‘n Go eWallet (Malaysia), TrueMoney (Thailand), and Tinaba (Italy). These wallets, akin to Alipay (Chinese mainland), are now accepted at over 90% of local outlets in Hong Kong.
Venetia Lee, CEO of AlipayHK and Greater China General Manager of Ant International, emphasized the significance of this collaboration, stating that it facilitates hassle-free payments, promotes the development of Hong Kong’s tourism industry, and helps local merchants enhance the effectiveness of their promotional activities through digital technology.
This initiative represents the largest number of international payment apps introduced to the city’s offline commercial network through cross-border cooperation at a single time. Alipay+ and its wallet partners have also established a joint mechanism for customer services in Hong Kong to enhance cross-border payment experiences, operational efficiency, and services for global digital wallet users and merchants through collaborative efforts and product innovation.
The launch event was attended by industry leaders and stakeholders, including Becky Ip, Deputy Director of the Hong Kong Tourism Board, who highlighted the importance of such initiatives in driving tourism and stimulating economic growth in Hong Kong.
This collaboration between Alipay+ and its partners underscores their commitment to providing reliable, smooth, and high-quality payment experiences for cross-border users. It also aligns with Alipay+’s mission to enable sustainable travels and promote financial inclusion globally.
