True North Federal Credit Union Enhances Online Banking Experience Through Mahalo Partnership
In a strategic move to enhance its digital banking services, True North Federal Credit Union (True North FCU), headquartered in Juneau, Alaska, has partnered with Mahalo Banking. This collaboration aims to provide True North FCU’s members with a seamless, secure, and user-friendly digital banking platform that integrates deeply with the credit union’s existing Corelation Keystone core system.
Strategic Partnership for Enhanced Digital Banking
True North FCU’s decision to collaborate with Mahalo Banking was driven by the need for a digital banking solution that not only integrates seamlessly with their Corelation Keystone core system but also offers advanced fraud prevention features. Mahalo’s platform stood out for its robust security measures and user-centric design, aligning perfectly with True North FCU’s commitment to providing secure and innovative services to its members.
Lauren MacVay, President and CEO of True North FCU, emphasized the alignment of values between the two organizations:
“Mahalo offers both a product and a culture that align with our core values—security, innovation, and a member-first focus. We are proud to work with a team that prioritizes high-quality service to the same degree that we value member service. Mahalo is more than a fintech provider; they understand what drives credit unions and actively work to help us better serve our members.” citeturn0search0
Credential Assurance Technology: A Leap Forward in Security
A key factor in True North FCU’s selection of Mahalo Banking is the latter’s Credential Assurance Technology (CAT). This innovative security feature is designed to protect against credential stuffing attacks—a prevalent form of cyber threat where attackers use stolen username and password combinations to gain unauthorized access to user accounts.
Mahalo’s CAT enhances the traditional sign-in process by introducing measures that disrupt automated bot attacks without adding friction for legitimate users. Unlike conventional methods that rely on CAPTCHAs or third-party interventions, CAT operates seamlessly in the background, ensuring both security and user convenience. citeturn0search2
Michael Berman, founder and CEO of Ncontracts, highlighted the importance of adopting advanced security measures in the financial sector:
“Financial institutions are caught in a perfect storm—managing more vendors with fewer resources while facing heightened cyber threats and regulatory scrutiny. The surge in hybrid TPRM models and dedicated risk management software adoption shows that forward-thinking institutions are responding strategically.” citeturn0search0
Deep Integration with Corelation Keystone
Mahalo Banking’s platform is renowned for its deep integration capabilities with Corelation Keystone, a modern core processing system used by many credit unions. This integration allows True North FCU to leverage Keystone’s “more in the core” philosophy, enabling the delivery of a wide range of features natively within the digital banking platform. As a result, the need for third-party vendors is minimized, leading to a more streamlined and efficient operation.
The seamless integration ensures that members experience consistent and reliable services across all digital channels. Features such as real-time transaction processing, account management, and personalized financial tools are now more accessible and user-friendly, enhancing overall member satisfaction.
Commitment to Community and Member Engagement
Beyond technological advancements, Mahalo Banking’s platform includes features that resonate with True North FCU’s mission to support Alaskan communities. Notably, the platform’s donations module enables members to contribute directly to charitable causes through the digital banking interface. This functionality not only facilitates philanthropy but also strengthens the bond between the credit union and its community.
Denny Howell, Chief Operating Officer of Mahalo Banking, expressed enthusiasm about the partnership:
“We are thrilled to partner with True North FCU as they enhance their digital banking experience. True North’s commitment to security, innovation, and member-first service aligns perfectly with Mahalo’s mission. By leveraging our deep Corelation Keystone integration coupled with our advanced fraud mitigation capabilities, we are providing a seamless and secure digital banking platform that empowers both the credit union and its members. We look forward to supporting True North FCU as they continue to serve Alaskan communities with cutting-edge financial technology.” citeturn0search0
Industry Trends and the Future of Digital Banking
The partnership between True North FCU and Mahalo Banking reflects broader trends in the financial services industry, where institutions are increasingly prioritizing digital transformation to meet evolving member expectations. The adoption of advanced security measures, such as Mahalo’s CAT, underscores the growing emphasis on protecting member data in an era of escalating cyber threats.
Furthermore, the integration of comprehensive digital solutions aligns with the industry’s move towards providing holistic and user-centric banking experiences. By offering features that cater to diverse member needs—including enhanced security, seamless integration, and community engagement tools—credit unions can strengthen member loyalty and remain competitive in the digital age.
Conclusion
True North Federal Credit Union’s collaboration with Mahalo Banking marks a significant step forward in enhancing digital banking services for its members. By integrating Mahalo’s advanced security features and user-friendly platform with the Corelation Keystone core system, True North FCU is well-positioned to deliver a secure, innovative, and member-focused digital banking experience. This partnership not only reflects True North FCU’s commitment to technological advancement but also its dedication to serving and supporting the Alaskan community.
