ITRS to Acquire IP-Label, Strengthening Digital Experience Monitoring and Expanding European Presence
ITRS, a leading provider of real-time IT monitoring and observability solutions for financial services and highly regulated industries, has announced the signing of a definitive agreement to acquire IP-Label, a France-based specialist in Digital Experience Monitoring (DEM). The strategic acquisition marks a significant milestone in ITRS’s growth strategy, enhancing its DEM capabilities while substantially expanding its footprint across Europe.
The acquisition brings more than 310 enterprise customers into the ITRS ecosystem, spanning 25 countries, and adds IP-Label’s proven AI-powered Ekara platform to ITRS’s observability portfolio. Together, the two companies aim to deliver a comprehensive, end-to-end observability solution designed to meet the complex requirements of financial institutions and regulated enterprises operating in hybrid IT environments.
Founded in France, IP-Label has built a strong reputation as a leader in Digital Experience Monitoring through its Ekara platform, which combines synthetic transaction monitoring (STM), real user monitoring (RUM), and AI-based incident classification. These capabilities enable organizations to proactively identify, diagnose, and resolve performance issues before they affect customers, employees, or critical business operations.
The Ekara platform is designed to monitor a wide range of digital environments, including complex web applications, thick client applications, business-critical systems, mobile applications, self-service kiosks, and virtual desktop infrastructure (VDI). Its flexible deployment options—spanning cloud-based, self-hosted, and hybrid environments—make it particularly well-suited for enterprises operating under strict regulatory and security requirements. In addition, IP-Label offers advanced test automation and customer support capabilities, further strengthening its ability to deliver reliable and proactive digital performance insights.
These strengths complement ITRS’s existing Digital Experience Monitoring offering and its market-leading infrastructure and application performance monitoring solutions. By integrating Ekara into its platform, ITRS will be able to provide customers with holistic observability that spans IT infrastructure, application performance, and end-user digital experience, all within a single, unified framework.
Digital experience has become the front line of business performance and customer satisfaction,” said Ryan Terpstra, CEO of ITRS. “IP-Label brings enterprise-grade DEM technology that will accelerate our leadership in this critical category. This acquisition advances our transformation into the leading observability platform for the world’s most demanding IT environments. Together, we will deliver deep visibility across infrastructure, applications, and digital experience, with the hybrid flexibility and configurability required by complex and regulated industries.”
The acquisition also reinforces ITRS’s standing in the global DEM market. The combined organization builds on recognition from Gartner, which has included the company in its 2024 and 2025 Magic Quadrants for Digital Experience Monitoring. With IP-Label’s established customer base, strong partner ecosystem, and global service partnerships, ITRS further solidifies its competitive position, particularly within the European IT landscape.
From IP-Label’s perspective, the transaction provides an opportunity to scale its technology and accelerate growth while continuing to focus on innovation and customer success.
Joining ITRS provides IP-Label with the resources, scale, and observability platform needed to accelerate our growth trajectory,” said Philippe Borfiga, Co-CEO of IP-Label. “Together, we can offer a comprehensive and highly cost-effective monitoring solution that spans digital services from the end-user experience through to backend infrastructure. ITRS’s deep expertise in serving large enterprises makes it the ideal partner for our next phase of development.”
The transaction is expected to close by mid-January 2026, subject to customary closing conditions. Upon completion, ITRS plans to integrate IP-Label’s technology and expertise into its broader observability platform, further enhancing its ability to support mission-critical IT environments for financial services organizations and regulated enterprises worldwide.
About ITRS
ITRS offers real-time monitoring and observability solutions that help financial institutions and businesses ensure operational resilience, performance, and regulatory compliance. Trusted by leading global banks and multi-brand companies, ITRS enables teams to detect, diagnose, and resolve IT issues before they impact their customers or business.
About IP-Label
Founded in 2001 and headquartered in La Garenne-Colombes, France, IP-Label is a leader in digital experience monitoring. Through its AI-powered Ekara platform, IP-Label helps companies monitor and optimize the performance of their mission-critical digital services across the web, mobile devices, APIs, thick client applications, and VDI. The company serves more than 310 clients in 25 countries and has been recognized in Gartner’s 2024 and 2025 Magic Quadrants for Digital Experience Monitoring.
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